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A Telegram bot with a built-in CRM instead of three services

Customers write to your bot in Telegram. An AI agent answers from your knowledge base, your team takes the hard dialogs, and every customer goes straight into the CRM.

Connect a bot with a CRM for free14 days free, no card
How to start
Bot dialog list and a customer chat in the Mini Apps Builder CRM
Bot chats in the Mini Apps Builder CRM
3 → 1service for chats, AI and customers
24/7the agent answers every day
0contacts to copy by hand
90 daysof message text kept

What it replaces

Support usually lives in three services. Here it lives in one bot.

  • Website chat

    The dialog lives while the tab is open

  • A bot that answers questions

    Its own settings and its own history

  • A separate CRM

    Contacts are copied by hand

1 window

Telegram bot with a CRM

Chats, the AI agent and customers in one dashboard. The customer writes in Telegram, and the history stays with you.

Three tools in one dashboard

Chats, the AI agent and the CRM work with the same customers. No copying contacts, no looking for history in three places.

Instead of a website chat

Chats

All bot dialogs in one list. Your reply goes to the customer through the same bot.

  • all dialogs
  • Agent · Waiting · Manager
  • reply through the bot
Instead of a separate AI bot

AI agent

Answers from the published knowledge base articles. When it has no answer, it hands the dialog to your team.

  • knowledge base
  • handoff to a manager
  • test chat
Instead of a separate CRM

CRM

A contact from every dialog, companies, tags and a manager. Deals on a board and tasks with due dates.

  • contacts
  • deals
  • tasks

What's inside

This is the CRM in the dashboard. Switch the tabs to see each section.

All bot dialogs in one window

A customer writes to the bot in Telegram, and the dialog shows up in the CRM. You see who answers now: the agent or a manager.

  • One listNew dialogs on top, unread ones markedall
  • Dialog statusAgent, waiting for a manager, manager3 statuses
  • Take the dialogThe agent stays silent until you give the dialog back1 click
Your dashboard
Chats
All bot dialogs in one window

More inside

A bot link instead of a chat window

Put a button with a link to the bot on your site. No code to install.

AI

The agent sees customer orders

If the customer opened your mini app, the agent answers about their orders and order status.

CRM

Access by role

Employees with access to customers see the CRM. The rest of the team does not.

Message translation

The customer writes in another language? Translate the dialog in the chat with one button.

Try it on us

Our own support runs on this CRM. Write to our bot in Telegram and see how the agent answers and when the team steps in.

Write in TelegramNo sign-up

Start in 5 steps

From sign-up to the agent's first answer.

  1. 1
    Create a projectThe first 14 days are free, no card needed.
  2. 2
    Connect a botCreate a bot in BotFather and paste its token.
  3. 3
    Turn on the CRMIn the Plugins section of the dashboard.
  4. 4
    Fill the knowledge baseAdd answers to common questions and turn on the agent.
  5. 5
    Share the bot linkOn your site, in social media and in your email signature.

The agent stays off until you turn it on. Until then your team answers the dialogs.

Connect a bot with a CRM for free14 days free, no card

How much and how fast

from $20/ month

The CRM is part of the subscription. The first 14 days are free, no card needed.

Try 14 days for freeNo card, nothing to install
  • Bot with a CRM on Mini Apps BuilderLaunch10 minPricefrom $20 / mo
  • Website chat + bot + CRM with setupLaunch2–7 weeksPrice$2–15k
  • Custom AI bot from an agencyLaunch3–5 monthsPrice$75–300k
  • Visa
  • Mastercard
  • Elcart
  • TON Pay

Questions

Did not find an answer? Write to the support chat on the site.

Yes, as a button with a link to the bot. There is no chat window on the site: the customer goes to Telegram, and the dialog shows up in the CRM.

From the published knowledge base articles. The agent does not see drafts.

The agent hands the dialog to your team. The dialog gets the status «Waiting for a manager», and an employee answers through the same bot.

No. The agent sees only the «Agent context» field. The internal note stays with your team.

Yes. The agent is off by default, and your team answers every dialog.

Not yet. The CRM shows text messages.

Message text is kept for 90 days. Contacts, companies, deals, tasks and notes stay in the CRM.

No. A project and a bot are enough for support. With a mini app, the agent also sees customer orders.

Put your support in one bot

Chats, an AI agent and a CRM in one dashboard. 14 days free.

Connect a bot with a CRM for freeNo card, nothing to install