Update 1.53.0: Support in Telegram, CRM chats like in Telegram, and CRM cards

In Mini Apps Builder 1.53.0, support has moved to Telegram: the “Support” button in the dashboard and on the website opens the Mini Apps Builder bot, and the bot answers questions and brings in a team member when needed. Also in this release: CRM chats look and work like Telegram, CRM records open as cards, and several dashboard pages have moved to the new design.

Support in Telegram

The support chat on the website and in the dashboard has been replaced by the Mini Apps Builder bot in Telegram. There is now a round blue button with a headset in the bottom right, and the label “Support” appears on hover. The button opens the bot in a new tab.

In the dashboard, the button also connects Telegram if it is not connected yet: the bot links the account on first launch. A small cross on the button hides it until the page is reloaded. In the CRM “Chats” section, there is no button so it does not cover the reply field.

Mini Apps Builder bot

The bot greets you with a single welcome message and the buttons “View demo” and “Create store”. If Telegram is not linked to the account, the buttons also include “Create account” and “I already have an account”. After registration and email confirmation, the dashboard will automatically bring you back to connecting Telegram.

“View demo” sends a link to a video. “Create store” starts store creation directly in the chat with the bot. Without an account, the bot will first ask you to create one.

The bot answers questions even if the account is not linked: about pricing and limits, and based on help center, blog, and update articles. If you need a human, the bot passes the question to support, and the reply will arrive in the same chat. While the bot is preparing an answer, the chat shows the animated Mini Apps Builder logo and “Thinking…”.

CRM: chats like in Telegram

The “Chats” section now takes up the full screen. On the left is the dialog list with folders, unread counters, and search that starts filtering as soon as you type. On the right is the conversation in bubbles, like in Telegram, and the day date stays pinned at the top while scrolling. The reply field grows up to 8 lines, and Enter sends. The reply appears in the conversation immediately, and the draft is saved for each dialog.

Under the chat header, you can see who is replying to the customer and how long they have been waiting for a manager. The “Take conversation” and “Return to agent” buttons switch the dialog between you and the agent. Clicking the header opens the customer card: contacts, tags, orders, and a note. The “Needs human” folder is now called “Waiting”.

On mobile, the dialog list opens first. The dialog opens full screen. You can go back with the arrow, by swiping from the left edge, or with the browser’s Back button.

CRM: cards instead of windows

A contact, task, company, or knowledge base article now opens as a card. The “Edit” button turns the card into a form, while “Save” and “Cancel” return to view mode. A new record opens as a form right away. A card link opens that exact card, so you can send it to a colleague.

In the company card, you can see the list of its contacts and jump from there to a contact card. The “Archive” button sends the company to the archive. Tags are edited on a separate page. The knowledge base is split into the “Articles”, “Support Agent”, and “Test Chat” tabs. The breadcrumb “Dashboard › Plugins” has been removed from the CRM header.

On the task board, the assignee, linked record, and due date are now selected in new menus. The due date is calculated according to the store’s time zone: time no longer shifts if the computer uses a different time zone. In Russian calendars, the week starts on Monday.

Dashboard: new page design

The pages “Analytics”, “Notification Channels”, “Integrations”, “App”, and the plugin catalog have been updated to the new design.

• In the plugin catalog, a card shows the status “Enabled” or “Unavailable”. Random Coffee is visible in the events store even when “Community Members” is turned off: the card suggests enabling them first.
• In “Integrations”, the API key is entered in the side panel, and deletion must be confirmed.
• In “Notification Channels” and on the “App” page, the form can be saved with the Enter key.
• “Analytics” shows a loading state the first time it opens. When changing the period or data point, the charts remain on screen.

Dashboard: 404 page

If a page does not exist, the dashboard shows “This page does not exist” and keeps the store menu in place. The “To dashboard” button takes you to the store dashboard. If the app itself is not found, the “To apps” button takes you to the apps list. Previously, an unknown address redirected to the dashboard, and a deleted record showed an error.

Fixes

• The “Content translations” and Telegram connection windows can now be closed by clicking the dark backdrop or pressing Esc. Previously, they could only be closed with the cross.
• On mobile, dropdown lists in forms now open in the dashboard menu rather than in the system picker, and they close when you tap outside the menu.
• On mobile, the bottom menu highlights the section you are in across all of its pages. Tapping the active “More” tab opens the menu.
• You can once again choose an account when signing in with Google.
• An integration that was deleted can be connected again.
• Click SuperApp is no longer suggested when adding a payment method. If it is already connected, it can be changed or turned off.
• Mini app: a long category name is truncated exactly after two lines.
• Mini app: if the store settings failed to load, an error screen with a “Retry” button is shown. Previously, the catalog would crash in this case.
• Website: a link to a non-existent blog article opens the 404 page.

We also fixed several bugs in this release and improved service stability.